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Conflict isn’t always a bad thing - in fact, healthy conflict is essential for high-performing teams. But in the pressured world of healthcare, disagreements often go unspoken, surface in unhelpful ways, or tip into toxic dynamics that damage trust and team function.
In this interactive 90-minute masterclass, we’ll explore why conflict feels so tricky, what happens in the brain when tensions rise, and the risks of leaving things unsaid.
You’ll learn how to approach difficult conversations constructively, using a practical model that helps you prepare, stay grounded, and build stronger, safer working relationships.
You’ll learn how to:
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Spot the hidden costs of conflict avoidance — from damaged trust and team dysfunction to the personal toll of carrying unspoken frustrations.
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Understand how your brain reacts under pressure — why even the most capable professionals lose clarity in the heat of conflict, and how to stay grounded and calm.
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Apply the hiFIVE Framework — a simple, practical model to prepare for and navigate challenging conversations with clarity, confidence, and compassion.
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How To Deal With Conflict At Work is brought to you by Dr Rachel Morris and Wild Monday Resilience Ltd
Company number 11673722
Registered in the UK at: Suite 20, New Cambridge House, Bassingbourn Road, Litlington, Cambridgeshire SG8 0SS