Shapes Programme

Feel calmer, beat stress and work well


For everyone working in Primary Care across Norfolk & Waveney

Books Shapes Toolkit Workshop
Join Resilient Team Academy
Join Beat Stress and Thrive

Hello, we are so glad you are here!

The Shapes Programme is a place for YOU, to focus on your wellbeing. 

It is a programme of webinars, practical sessions and training for all staff in health and social care in Norfolk & Waveney to help you feel calmer, beat stress and burnout and work well.

We have all been through an incredibly challenging and confusing year with healthcare workers in particular being stretched to the limit.

Change is constant and the workload is still very high, and it feels like it's going to take a while to get back to normal - whatever that looks like.

For here and now you're in safe hands with us.


Dr Rachel Morris

A GP, Executive Coach, specialist in resilience at work and host of the popular 'You Are Not A Frog' podcast, sharing life hacks so healthcare professionals can beat burnout and work happier. Rachel created the Shapes Toolkit; a breakthrough programme of coaching, resilience and productivity tools which will make a huge difference to how you approach work and life.

As a member of the Shapes Programme:

You will have access to a programme of resilience, productivity and wellbeing workshops and webinars, as well as online resilience and leadership training all designed to help you feel better and work happier.


What's Next?

Scroll down to see all training and programmes available for you to book today. You can revisit this page again and again, booking as many times as you like.

If you have any questions then all the contact details can be found below.

What is the Shapes Toolkit?

Helps you, as a busy healthcare professional, to take control of your workload, beat stress and burnout, feel calmer, and thrive through the new ways of working. 


Why do I need the Shapes Toolkit?

We believe that healthcare professionals shouldn't have to choose between thriving at work and thriving in life and we know what it's like to feel overwhelmed and on the edge of burnout. If you are a GP, hospital doctor or other healthcare professionals who needs to develop your own personal sustainability and resilience and increase your impact and influence, this is for you.


What will I learn?

Through participating in the Shapes Toolkit Workshops, you will be empowered to be more proactive, productive and resourceful, and you will be able to:

  • Prioritise your time and workload
  • Recognise when you are heading towards burnout
  • Increase your own wellbeing
  • Identify and change the things that cause you stress at work
  • Change your reaction to stressful events
  • Have better conversations with your teams
  • Take control of things that you can control
  • Identify when you are stuck in unhelpful patterns of behaviour, taking the ‘victim’ or ‘rescuer’ mentality
  • Take control of your own careers and development
  • Increase your influence and impact at work


Our Next Shapes Toolkit Session has been split into four shorter sessions:

How do I book?

Take Control of your time and workload
5th December at 2022 12.30 -2 pm
 How to deal with conflict and other stressful situations
17th January 2023 at 12.30 - 2 pm 
Escape the vortex of busyness and stay mentally fit at work 
31st January 2023 at 12.30 - 2 pm
How to stop rescuing, and take a coaching approach  
21st February 2023 at 12.30 - 2 pm




Missed the last Shapes Masterclass?

Watch again here!


What is The Resilient Team Academy?

The Resilient Team Academy is a membership for busy leaders in health and social care, which helps you support your team for resilience, wellbeing and productivity. It was launched in April 2020 and includes a diverse group of nurses, practice managers, GPs, PCN Clinical Directors and other leaders in healthcare.


Why do I need The Resilient Academy?

By joining The Resilient Team Academy you will discover how you and your team can beat stress, take control of your work and start thriving.


What's Included?

The Resilient Team Academy will give you all the training, tools and resources, you need to support your team and reduce the overwhelm and stress of being a great manager.

When you sign up for this life-changing programme, you will get:

  • Monthly Masterclasses

  • Team-Building Activities

  • Monthly Live Q&A

Click the buttons below to find out more about the monthly membership and to sign-up! 


What is the Beat Stress and Thrive Course?

The Beat Stress and Thrive Course is a breakthrough resilience e-learning course for healthcare professionals based on the Shapes Toolkit Programme. We'll teach you the tools you need to take control of your work, increase your wellbeing and reduce your stress.


Why do I need the Beat Stress and Thrive Course?

We believe that it SHOULD be possible to work as a healthcare professional in a busy job AND thrive in work and life. Healthcare workers shouldn't sacrifice their health and wellbeing for their work and they shouldn't have to choose between getting out or burning out.


What's included?

Our online course will help you go from overwhelmed and exhausted to calm, effective and thriving.

Here's what we cover:

  • Take control of your wellbeing: Look after your biggest asset
  • Take control of your time: Prioritise your time
  • Take control of your stress: Change your response
  • Take control of your work life: Make good choices
Book Here

1st March & 7th March (1.30pm - 5.30pm)

Practice Managers (across different primary care practices and disciplines)

Book Here

2nd November 2021 (1.30 - 5.30pm)

Clinical Leaders and other Senior Leaders and Managers

Book Here

3rd November 2021 (1.30 - 5.30pm)

Pharmacists and their teams

Book Here

4th November 2021 (1.30 - 5.30pm)

Dental Practitioners and their teams

Book Here

5th November 2021 (1.30 - 5.30pm)

Optometry teams

Book Here

6th November (1.30 - 5.30pm)

General Practice Health Care Practitioners and their teams

What is The Shapes Ambassadors Programme?

To ensure that the Shapes Toolkit can be used effectively and to help your staff support each other, we can train and supervise 20 trainers - people who have a special interest in supporting their colleagues and want to facilitate some peer support groups. 

We will train them to run ongoing peer support groups within your organisation where staff can bring live issues and problems to work through in the group. We provide training, tools, supervision and support for your ‘Shapes Ambassadors’. 


What's included?

As a Shapes Ambassador you will receive:

  • One day interactive training workshop
  • Access to a downloadable training workbook plus an online Shapes resources site
  • Annual membership of the Resilient Team Academy (renewable annually) which gives a license to use the Shapes Toolkit
  • Two online group supervisions (recommended yearly)
  • Access to online Shapes Ambassadors Support Group
  • Email access to the Facilitators for advice and troubleshooting
FIND OUT MORE [email protected]

Frequently Asked Questions

Your Shapes Programme Trainers

Becky Balzano

Becky helps SME’s increase productivity and decrease presenteeism. For companies who want to invest in their employees to help prevent burnout and build resilience, leading to increased wellness, productivity and emotional agility. Taking the burden off HR departments she delivers effective workshops and coaching for impact in under 10 hours. The driving force behind Becky’s practice is direct experience of building resilience whilst running her own successful business and navigating significant life changes and wanting to help equip others with the tools to bounce back from the inevitable challenging stages within personal and professional spheres.

Dr Katya Miles 

Katya has taught throughout her life, as a special-needs teaching assistant, through examining medical students and teaching GP trainees, to the Wellbeing Training she delivers today. She has a broad experience of delivering Wellbeing training both remotely and in person and loves empowering people to maintain their own wellbeing.

Katya wants to shine the light on ‘Working Well’ in all we do outside paid employment; the contributions we make to our communities, the enjoyment we get from how we choose to spend our days and is passionate about helping you Thrive Well in tough times.

Dr Rachel Morris

Rachel is a GP with a special interest in resilience in the workplace. She has been working with the NHS for over 20 years and set up and led the Professionalism Course for Cambridge University School of Clinical Medicine teaching leadership, team working and resilience. She's currently a tutor for the PGCert in Medical Education at the Cambridge University Institute for Continuing Education, and also Director of Leadership Courses for Red Whale, GP Update Ltd where she regularly lectures about resilience and thriving at work. She’s also the host of the top ranking podcast You Are Not a Frog.

Contact Us

Shapes Programme Coaches

Rachel Morris - [email protected]   
Becky Balzano - [email protected] 
Katya Miles - 

Let's Connect!

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