Inside, you'll find:
1. Webinar resources to support what you've learned in the session.
2. The "Complaints First Aid Kit" PDF, including:
✅ Step-by-step process to follow when you receive a complaint
âś…Â How to make sure you have the support you need
âś…Â Understanding your emotional & physiological response to a stressful situation
MEET THEÂ TEAM BEHINDÂ THEÂ GUIDEÂ
Dr Rachel Morris
Dr Rachel Morris is a former GP, executive coach, and host of the popular You Are Not a Frog podcast.
She’s worked with thousands of healthcare professionals and created the Shapes Toolkit, a neuroscience-based framework created specifically to help doctors cope with stress, lead and manage more effectively, handle challenging conversations and thrive under pressure.
She’s been where you are - and she’s curated tools that work in the real world of medicine.
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Dr Sarah Coope
Dr Sarah Coope is a former GP with 20 years’ frontline experience and a strong background in clinical leadership, coaching, mediation, and professional skills training. Â
She specialises in reducing medicolegal and burnout risk by helping clinicians and managers improve communication, mindset, and interpersonal skills. Â
Sarah has held regional and national leadership roles, including PCN Clinical Director, interim Director of Education at a Royal College, and senior roles with MPS and NHS Resolution.Â
❤️‍🩹 A Gentle Disclaimer ❤️‍🩹
The content we share is for information and inspiration only—it’s not a substitute for professional advice. As doctors, not psychologists, our toolkit acts as a curated source of insights from experience and expert conversations on the You Are Not a Frog podcast.
If you're struggling, please reach out to a qualified professional. Trust your judgment—and if you need extra support, you’ll find links to further resources from other organisations specific to healthcare in the toolkit.Â