How To Handle
Conflict At Work
Shapes Academy in Partnership with DAPC brings you...
A 60-minute advanced webinar to give doctors and senior leaders in healthcare the skills to handle conflict and challenging conversations well without damaging the relationship.
With Dr Rachel Morris, host of the You Are Not A Frog podcast and Dr Sarah Coope, specialist in conflict resolution, both former GPs.
DOWNLOAD YOUR HiFIVE RESOURCES AND WORKBOOK BELOW
📧 To make sure you receive the joining link, please use a personal email if you can. Need help? Email us at admin@shapestoolkit.com
AS FEATURED IN
Hours of your time wasted on back and forth email discussions... masking the big disagreement no-one wants to talk about.
Teams derailed by THAT awkward person everyone's afraid to challenge. (And then your best people are the ones who end up leaving.)
People walking on eggshells, exhausted from the energy it takes to slap on a smile and pretend “everything’s fine”.
(It's not...)
How much of your time and energy is drained trying to manage ongoing conflicts, sorting out personality clashes, and dreading an escalation to complaints, grievances, or staff members leaving?
What You'll Learn in the Training:
Learn how to spot the hidden costs of conflict avoidance
Understand varying triggers from damaged trust and team dysfunction to the personal toll of carrying unspoken frustrations.
Understand how your brain reacts under pressure
Learn why even the most capable professionals can lose clarity in the heat of conflict, and how to stay grounded and calm.
Apply the HiFIVE Conversation Framework
Use our simple, practical model to prepare for and navigate challenging conversations with clarity, confidence, and compassion.
"Conflict isn’t always a bad thing - in fact, healthy conflict is essential for high-performing teams. But in the pressured world of healthcare, disagreements often go unspoken, surface in unhelpful ways, or tip into toxic dynamics that damage trust and team function."
Hello - I'm Dr Rachel Morris - former GP, Executive Coach, host of the You Are Not A Frog podcast and founder of Wild Monday.
For years, I struggled with overwhelm, trying to fix everything and keep everyone else happy - whilst avoiding the challenging conversations which I knew I needed to have. Training as a coach helped me discover tools that changed that. I realised that to lead truly effectively, I had to be able to embrace challenging conversations as opportunities to improve performance and uncover the real issues that get in the way of work that matters.
Now, when I have a tricky conversation coming up, I know how I’ll handle it. I’m confident that conflict can help us move forward and I know that, however the other person reacts, I’ve got the tools to respond.
Through live training, online courses, and the You Are Not a Frog podcast, I’ve shared these tools with thousands of doctors and professionals in high-stakes roles. My mission? To help you beat burnout, work happier, and thrive—in work and life.
"Whether it’s a power struggle between GP Partners in a practice; a team who just can’t gel with a new manager; or colleagues who daren’t challenge a suggestion because of the fear communication will break down – in healthcare, unhealthy conflict is a huge, hidden drain on our energy and resources.
Hello! - I’m Dr Sarah Coope, Director of Training at Wild Monday.
Time and again, I’ve seen unhealthy conflict derail teams and sap the energy of even the most committed leaders. In the past, I know I’ve struggled to speak up and challenge poor behaviour in colleagues because of the fear of repercussions.
In a high-pressure environment, no one wants to be seen as “difficult” or “challenging”. But as a mediator and coach, I’ve learned that responding to conflict constructively is an essential part of working together.
We developed the HiFive model to use as a practical framework to guide challenging conversations of all kinds, turning conflict into a force for better working, clearer communication, and more effective relationships.
My goal is to help leaders and team members reduce the friction, stress and anxiety that drain your energy from what you’re best at – so you can work smarter and thrive.
⭐️ WHAT PEOPLE SAY ABOUT THE HIFIVE MODEL ⭐️
“I left the session understanding the importance of having these conversations. Most people genuinely aren’t trying to be mean - they’re just misunderstood."
"Good coaching tools everyone should implement when it comes to work and conversations with colleagues."
“Thank you, this was so interesting and inspiring, I came away really enthused. It gave genuinely practical advice for real life, which was great."
“This was so useful - I think a lot of colleagues would benefit from these sessions. I have learnt a lot and hopefully can share with other colleagues in the future.”
“Loved the model for having difficult conversations”
“I left with the confidence to have difficult conversations.”
"The training was really helpful. You can use the HiFive model in your personal or professional life."
"Great tips and framework for having difficult conversations."
"It's a very clear training with actual tips on how to have a conversation instead of a vague theory that you can't put into practice."
